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Rekor Command®
Rekor Command® provides a rapid and holistic view of what is happening on the roadways.
Command Intelligence Services
Getting Started
- How do I log into my account Rekor Command™?
- How do I reset my password?
- How do I log out of my account?
- Is there a glossary of terms for Rekor Command™?
- How can Rekor aid my agency with crash prediction?
- How do I configure which items appear on incident reports?
- How do I enable sound alerts?
- How do I access my profile settings?
- How do I switch between portrait and landscape screen layouts?
- What is shown on the Account Settings page?
- What is shown on the Data Hub page?
- What is shown on the Live Map page?
- How do I Use Keyboard Shortcuts for Navigation in Rekor Command?
- How do I start a work request as a driver?
- What is a maintenance work request?
- How do I select a unit, route, and shift?
- How do I pause, resume, and end my shift on a tablet?
- How to work offline on the Tablet?
- How do I access my profile in tablet view?
- How do you use dark mode on the tablet?
- How do I log in/out of Rekor Command™ using my tablet?
- How do I reset my password on my tablet?
- How to filter work requests on my tablet?
Live Map
- What map tools are available?
- What are map layers on the Live Map?
- How can I see details and status updates regarding a specific agency unit?
- How do I access a Dashcam feed on the Live Map?
- How can I view Congestion on the Live Map?
- How do I interact with an existing event on the Live Map?
- How do I interact with Field Assets on the Live Map?
- What types of layers are there on the Live Map?
- How can I zoom in and out on the Live Map?
- How do I use the search bar on the Live Map?
- How do I use map tools?
- How do I activate and deactivate layers on the Live Map?
- What happens when I click on a weather event in the weather panel?
- How can I sort events in the weather panel?
- Can I filter Weather Alerts?
- How do I enable Weather Alerts?
- How do I enable Special Events?
- What are "special events"?
- What are "weather alerts"?
- How do I Rename a Corridor or Cross-road?
- How do I use map tools on my tablet?
- How do I access a Dashcam feed on the Live Map?
- How do I interact with an existing event on the Live Map?
- How do I interact with Field Assets on the Live Map?
- How can I zoom in and out on the Live Map?
- How do I activate and deactivate layers?
- How can I recenter my map?
Incident Management
- What is the Persistence Score?
- How Do I Use Event Reminders?
- How do I Prioritize Traffic Incidents?
- How do I use Traffic Impact on the Insights Panel?
- What is a Wrong Way Alert?
- How do I manage a Wrong Way Alert?
- How can I use the Insights Panel?
- How are incidents completed?
- How can I create a Special Event?
- How can I edit a Special Event?
- How can I complete a Special Event?
- How can other users see when an incident is being viewed or edited?
- How do I notify the public about a Traffic Disruption?
- How can I interact with “completed” Traffic Disruptions?
- How can I interact with "in progress" Traffic Disruptions?
- How can I edit an incident?
- How can I create incidents?
- How do I fill out the Additional Details section of a new incident report?
- How do I fill out the Time and Place section of a new incident report?
- How is a new incident report structured and submitted?
- How do I manage incidents that are "Completed"?
- How do I manage incidents that are "In Progress"?
- How do I manage incidents that "Need Action"?
- What happens when I click on an incident in the Need Action category?
- How are existing incidents categorized?
- How can I sort the incidents list?
- How do I collapse and restore the incidents list?
- What is contained in the incident sidebar on the Live Map?
- What is a Response Plan?
- How do I create a Response Plan template?
- How do I assign a Response Plan template?
- How do I use Related Events?
- What is a "Traffic Disruption"?
- How can I create and fill out a Traffic Disruption?
- How can I edit a Traffic Disruption?
- What are Traffic Disruption statuses?
- How can I access crash prediction information?
- How can I manually complete a Traffic Disruption?
- How are Traffic Disruptions created?
- How can I complete an incident in Tablet?
- How are incidents populated on the platform?
- How can I view traffic disruptions?
- How does collaborate view work?
- How can I use offline mode?
- How can I interact with an incident that is in progress?
- How can I interact with an incident that needs action?
- How can I edit an incident in Tablet?
- How do I manually create an incident in Tablet?
- How do I sort and filter the incidents list?
- What is the difference between 'Need Action,' 'In Progress," and 'Completed'?
- How can I restore a completed incident?
Account Management
- How do I manage my Rekor Command™ account?
- What are permissions and roles in Rekor Command™?
- How Do I Use Working Hours?
- How do I add or delete mitigation types?
- How do I add, edit, and delete routes?
- How can I create, edit, and delete roles?
- How do I create, edit, and delete users?
- What does No Access mean in the Permissions section?
- What permissions and abilities are granted to the Viewer role?
- What permissions and abilities are granted to the Manager role?
Data Hub
- What is the Data Hub in Rekor Command™?
- What filters are available with the Modify Columns option?
- What categories can incidents be filtered into?
- How do I export my results after applying filters?
- How can I review Incident or Drive Shift reports after applying filters?
- I applied filters and received a "no incidents" message. What do I do now?
- What categories can driver shifts be filtered into?
- How do I use filters in the Data Hub?
Release Notes and Updates
- Rekor Command™ Release Notes - July 2022
- Rekor Command™ Release Notes - January 2022
- Rekor Command™ Release Notes - May 2022
- Rekor Command™ Release Notes - April 2022
- Rekor Command™ Release Notes - March 2022
- Rekor Command™ Release Notes - September 2022
- Rekor Command™ Release Notes - February 2022
- Rekor Command™ Release Notes - December 2021