How to Enable a New User in Rekor Blue™ using Scout™
As of 1/1/23, when a user without existing Scout™ credentials onboards through the Rekor Blue™ app, the system will generate a user on the appropriate Scout™ tenant, but the user will be disabled by default. To enable the user for both Scout™ and Rekor Blue™, follow these steps.
A user with Scout™ Administrator privileges needs to:
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Sign into Scout™ at police.openalpr.com.
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Go to the Configuration menu along the left side.
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Select User Management from the Configuration menu.
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Find the new user (either by scrolling through the list or searching by name).
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Find the user’s active checkbox, then check the box to enable the user.
With the above steps complete, this new user will be able to log into both Scout™ and Rekor Blue™.
Please note: Scout™ and Rekor Blue™ use the same credentials for login, and the credentials are managed by Scout™. If a user needs to be disabled or deleted, a Scout™ Administrator can do so from the same User Management screen inside Scout™.